FAQ

Our online platform helps you to HONOR and CELEBRATE the LIFE of your loved ones deceased. You can use the chat at the bottom right to contact a support representative in the language of your choice.

We offer our call center support FOR FREE should you need any help to publish obituaries and IN-MEMORIAM, condolences and tributes. Please send us an email or give us a call at the contact numbers listed below.

Email: info@passaway.org  - Toll Free: 1-844-PASSAWAY (1-844-727-7292)  1-855-PASSAWAY (1-855-727-7292)

For any general questions, please see below.

Frequently Asked Questions

Does an Obituary need to be submitted first for Pre-approval?

NO. Passaway.org gives you the freedom to own and publish by yourself an obituary or an In-Memoriam, to be bound by our general policy, Terms & Conditions. If you need any help to upload an obituary, just get back to our free call center support.

Will the main picture of a specific Obituary or In-Memoriam be permanently posted on the Homepage of Passaway.org?

NO. The carrousel holds up to a maximum of eight (8) recent pictures and circulates them. When a new obituary is coming in, the first-in will be moved out to the main list of Obituaries & In-Memoriam, where all obituaries are shown. For the Jewish group, please see next question.

For the Jewish communities, are the Obituaries or In-Memoriam displayed on the carrousel of the Home page and the main list?

NO, all the Obituaries for this community are only displayed inside the Jewish page. Please, go to Groups, select Jewish Community, and there you can see all the information.

How long does an Obituary on In-Memoriam stay on this site?

It depends on the plan you choose: 14 days Free Trial, 1 Year ($25.00) or Forever ($40.00). At any time, the obit info can be updated with new pictures, audio files and/or videos. Anybody can interact with the obituary, placing condolences, share memories, and help the family to celebrate life together. The 14 days for the free trial start counting when the obituary is published.

Can I renew the Obituary plan after one year?

If you choose initially the one-year option ($25) and later decide to continue with the obit, a few days before the expiration date please pay $30 and automatically becomes FOREVER.

Can I pay with check online?

NO, the system at this time only accepts debit or credit cards.

Do obituaries need to be posted first in a Newspaper or in a Funeral Home website?

NO. You can upload your Obituary or In-Memoriam at any time, with no pressure, just do it when the moment is right for you.

Do you publish my Obituary or In-Memoriam in a Newspaper?

NO. Passaway.org was designed to keep your celebration of life on-line. After being posted you can share itvia Email, Facebook, Twitter, WhatsApp and other social media links. We offer the free “print” option if you wish to have a hard copy.

Do you offer support to upload the Obituaries?

Yes. We have a free bilingual (English-Spanish) contact center available for you Monday – Friday 9:00 am – 5:30 pm EST, on line chat or you can email us at info@passaway.org to help you with any question or publish your obits. We also offer Italian assistance on the phone and through our e-mail /chat service. Just let us know what you need in order to transfer you with the right person.

Is there a refund policy?

NO. We offer the Free 14 days trial for you to learn about us and see the results.

Can I create for free my own Family Pantheon or any other group? (Congregation, Jewish Community or Veterans associations)?

Yes. Just register/log-in and go to the respective page to add it. You can upload a picture and write a statement about it.

How can I add Obituaries to my created group?

For any group (Family pantheon, Congregations, Jewish community and Veterans/ Police / Firefighters associations) the owner of that specific group can select the obits he/she decides from the list of Obituaries and In-Memoriam, following the process indicated. Obituaries not published yet can obviously not be selected.

Do I need to upload my Obituary in English by default?

NO. If you want to upload your Obituary or In-Memoriam in Spanish or Italian, just first select your preferred language on the Home page, top navigation headers, and go to select your plan and fill your Obituary or In-Memoriam form in your language of choice, to be seen by your family relatives in another country and be able to write condolences and interacts with that record, to unite the family and create a network of remembrance for your relatives and friends.

Do you offer any funeral services?

NO. The page offers you the possibility of looking for those services in your geographical area. Just search for the providers in your area or city/country abroad. You may also see on the page some ads from specific companies.

Do you offer any kind of legal services? more specifically will, trusts or probation legal services?

NO. The page offers you the possibility of looking for those services in your geographical area. Just search for probate lawyers or other legal providers in your area or city/country abroad. You may also see on the page some ads from specific companies.

Do you offer any kind of insurance? more specifically related to life and pre-need services?

NO. The page offers you the possibility of looking for those services in your geographical area. Just search for insurance companies or other providers in your area or city/country abroad. You may also see on the page some ads from specific companies.